GoResponse Rings the Changes for 2012

GoResponse new call centre Grand OpeningGoResponse, the award-winning telephone answering service provider, has trebled the size of its UK call centre.

GoResponse invested over £100,000 in expanding and upgrading its Kent Science Park headquarters, a move that has seen its 50-seat call centre capacity increased to 130.

The outsourced 24/7 call centre service provider, which

Call centres leave customers more contented than web

An analysis by ServiceTick provides new evidence that the personal service from call centres can deliver unanticipated benefits as compared to online customer management.

ServiceTick monitors customer satisfaction and NPS scores for brands using both online and IVR surveys. Analysing data across more than 150,000 surveys the company (www.servicetick.com) has identified that customer