An analysis by ServiceTick provides new evidence that the personal service from call centres can deliver unanticipated benefits as compared to online customer management.
ServiceTick monitors customer satisfaction and NPS scores for brands using both online and IVR surveys. Analysing data across more than 150,000 surveys the company (www.servicetick.com) has identified that customer
Thursday, May 5, 2011
Subscribe to:
Post Comments (Atom)
Popular Posts
-
ADL Board Member's Grandson Transformed as "al Qaeda" Agent Threatens "Islamofascist" Attack on U.S.CAIRO, Egypt -- An American member of al-Qaida warned President Bush on Tuesday to end U.S. involvement in all Muslim lands or face an attac...
-
According to the account given below, Monsignor Pacelli (later Pius XII) facilitated a meeting between the British Zionist, Mark Sykes, and ...
-
Paul Shamplina, founder of Landlord Action, a company specialising in tenant eviction, comments on the latest Government proposal to make su...
-
Newsweek has published an except from Benedict XVI's new book, Jesus of Nazareth which he has earlier stated is written as a dialog wit...
-
The research and writing presented on this blog is not intended as entertainment for a small group of readers. This is an informative blog a...
0 comments:
Post a Comment