Wednesday, July 20, 2011

New Channel 4 Undercover Boss series highlights feedback management failure in British businesses

The new Channel 4 Undercover Boss series shows senior management “getting under the skin” of their own firms - anonymously - to get real world insight into how the business is being run at the frontline. But are they - and many other businesses - missing a trick when it comes to keeping their finger on the pulse of their customers and employees, asks www.managemycomplaints.com (MMC)?

Bosses

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