Tuesday, May 15, 2012

Bristol Water and Wessex Water invest in Eptica to boost customer service excellence

Eptica, the leading European solution for Multi channel Customer
Interaction Management, today announced that Bristol Wessex Billing
Services Limited (BWBSL), the joint venture that handles billing
customer service for Bristol Water and Wessex Water, will implement its
dynamic, self-learning, knowledge management software to power
consistent customer service and meet OFWAT Service Incentive

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